Communications Operators
Overview
Open 24 hours a day, 365 days a year, the Force Communications Room sits at the very heart of our operations. After all, it's the part of Hertfordshire Constabulary which handles all incoming emergency and non-emergency telephone calls from the public – something that can be very rewarding indeed.
Jan's video
Made up of around 300 permanent members of staff working varying shifts, the six teams based in the Force Communications Room take (and make) an average of 3000 calls a day – no two of which are ever quite the same. One minute they could be noting down the details of a stolen vehicle. The next, logging a report of a missing person or transferring an incident to dispatch and control.
Communications Operators work towards specific targets set by the Police Authority. The team aim to answer at least 90 per cent of emergency calls within 10 seconds, and 80 per cent of non-emergency calls within 30. In addition to this, they're required to record all reports of crime within 24 hours of being notified of the offence. To help achieve this, we monitor team performance to ensure the right level of support and coaching is in place.
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